the KPI Book by Jeff Smith. The ultimate guide to understanding the key performance indicators of your business
The KPI Book
Second Edition

by Jeff Smith


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The KPI Book
Second Edition
by Jeff Smith



"The ultimate guide to understanding the
Key Performance Indicators of your business"

Official Publication Date Monday 9 June 2014

ISBN: 978-0-9540259-5-3

Status: In Stock - Shipping within 24 hours


 

Jeff Smith has conducted a complete re-write of The KPI Book to meet the needs of 2020 strategies and beyond.

The most respected book in the Automotive Industry has been re-written - it's not a second edition with a few subtle changes, on the contrary... it's a major upgrade with two brand new sections and new KPI have been added for the businesses of the 21st century.

It's followed the success of the First Edition by keeping the same trusted layout on each page so you can get the information you want really quickly. Its also maintained all the original KPI, but it's completely re-written with much more clarity.




You don't have to study;
you get the knowledge you need. Fast!

The KPI Book Second Edition gives you the information you want, in the way that you want it. Absolute clarity for your complete understanding in less than 2 minutes. Every page gets straight to the point by informing you of what each KPI is used for together with a working example so that you can get the very best results out of your business.



Understanding your business
has never been so easy!

Now, you and your team have a truly global central point of reference to put you on the fast track to understanding your own business performance and every single aspect of your Daily Operating Controls.

There are more than 250 Key Performance Indicators currently in use within the automotive industry today, and to maximise every opportunity and to make more profit, you are expected to know them all. But in reality, it's highly unlikely you'll remember all of them, and that's why this book is so valuable to have at your side.

Probably even more important than that is if any of your managers do not fully understand all their departmental information, what chance do they have of making the right decisions for your business and to make more profit?

The top achievers make sure they have the right people around them and they also make sure that their people have all the right tools at their side to make the right decisions.

The key to success is measuring the effects of your actions and responding to them quickly so that you can boost your profits further rather than taking the risk of hoping that everything is OK at the end of the month - it's too late by then of course.

Being a respected manager of a business or a department you have to know what is working and what is not working to maximise your opportunities and the best way of achieving this is to measure your efforts with reliable Key Performance Indicators; there's absolutely no doubt about that and here's the proof...

The Top Achiever in the Automotive Industry are constantly measuring KPI but the main problem is knowing which KPI are the most important for influencing your profitability?

Unless you are working with KPI everyday, the task of understanding everything about them is daunting; there are just too many of them, and frankly, it can get very confusing.


Which KPI are the most useful in each department?

Which KPI should I have in my DOC?

Which KPI tell me the most about my General Management?

Which KPI are absolutely essential to monitor?

Which KPI are toally unnecessary?

Which KPI can I not afford to miss?

 

The five major areas of automotive business are covered including all the KPI for New, Used and Trade Sales, Service Department, Parts Department, Bodyshop and even General Management making it the essential tool for everyone who has the responsibility to make more profit for your company.

The KPI Book Second Edition explains each KPI to you in a way that is extremely easy to understand, even if you have never been exposed to Key Performance Indicators before. This has been achieved by ensuring that each Key Performance Indicator is written in jargon-busting plain English which is condensed to a single page together with its global benchmark or baseline.

 

It couldn't be easier!
It really is the ultimate guide to understanding
the key performance indicators of your business.

 

Do you know, and more importantly, do all of your managers know the Trade Secrets about making more profit in every department and which KPI to study?

Do they know how to improve their current departmental performance and which KPI are responsible?

Most managers learn by their own experience, which can take years, that's why The KPI Book Second Edition is an essential tool for revealing all the trade secrets about how to make more profit and keep it in your dealership.

 

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"There is an old saying that goes, "If you can't measure it, you can't manage it!" With Jeff Smith's new book you are now easily able to do both. The measurement and application of KPI has never been so comprehensive and clearly explained.

This book is major step forwards and a must read for anyone in the automotive sector who wishes to improve their business opportunities and profit potential!

Whether you are a seasoned professional or a relative novice there is something to be gained from reading it. Thanks to Jeff, if you ever find yourself in the "automotive darkness" this book will provide you with a focussed and clear light!"


George Wills
Presidente & Director General - Porsche Latin America, Inc.

 

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To place your order for The KPI Book Second Edition,
click on the appropriate link below
to find the full instructions

Buy Now for delivery in the UK

Buy Now for delivery in Europe

Buy Now for delivery outside of Europe

 




What's The Difference Between This Book
And The First Edition?

At first glance, the book cover of the Second Edition looks exactly the same as the First Edition apart from those two words on the front cover. It's also exactly the same height and the same width, but the spine is quite a bit thicker because it has 135 more pages, therefore it's a little heavier too.

The page size, the font and the font sizes and are all the same which confirms that this new book is not marketing hype or a simple upgrade, but rather that the additional 135 pages are crammed full with even more valuable information about understanding your business.

Perhaps more importantly, the page layout remains the same with the page title, the formula, the benchmarks following the same trusted page layout which lead to the success of the first edition.

The big difference is that you have the very latest up-to-date information. Every single page has been completely re-written to give you much more clarity and understanding in every single area of your business, not to mention the very latest benchmarks to reflect the changes in our industry since the credit crisis.

But none of these things tell you just how much better this book really is, so here's a simple comparison table with just a few of the highline differences in the content:

First
Edition
Second Edition
Year of publication
2001
2014
Number of pages
225
361
Word count
37,000
70,000
Number of KPI
190
250+
Suite of new KPI on Operational Investment
No
Yes
Advanced Sales Management
No
Yes
Advanced Vehicle Stock Management
No
Yes
Advanced Service Management
No
Yes
Six business models for Service Efficiencies
No
Yes
Advanced Parts Management
No
Yes
Advanced Parts Stock Management
No
Yes
Advanced Bodyshop Management
No
Yes
Six business models for Bodyshop Efficiencies
No
Yes
The latest Dealer Principal business information
No
Yes
Advanced Absorption and Absorption Shortfall
No
Yes
Resorption
No
Yes
Sales Retention Index
No
Yes
Breakeven Volume
No
Yes
Truly global industry Benchmarks and Baselines
No
Yes
Up to date industry Benchmarks and Baselines
No
Yes
Whole book written around a Case Study
No
Yes
Track KPI relationships between departments
No
Yes
     

See The Table Of Contents
For The KPI Book Second Edition

The KPI Book Second Edition

 

"The first edition was a revelation, but this second edition is in a different league because it provides further clarity with ground-breaking new information. It is without doubt the No.1 reference point for all within the automotive industry."

Mike Ellenthorpe
Group General Manager - Behbehani Motors Company

 

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I Already Have A Copy Of The KPI Book,
Do I Really Need To Buy The Second Edition?

No of course not, but the First Edition is quite limited but it's still useful if you only want to know what some of the terms mean. However, you can no longer pay attention to the benchmarks and baselines because most of them have changed due to the changes in the economic climate; there's also a complete suite of brand new KPI therefore it's important to understand this statement:

 

As of Monday 9 June 2014, The KPI Book First Edition officially becomes obsolete, outdated and unsupported.

 

The first edition was first published on 16 April 2001 and has sold in excess of 50,000 copies. However, the last book was sold in November 2013 and it's now out of print and no longer available. Jeff Smith is always available to answer any questions you have regarding key performance indicators, but I'm afraid he can no longer assist you with the information contained within the First Edition.

If you wish to buy a copy of The KPI Book, the first edition is no longer available and the only version in print is the Second Edition. It has 60% more content and a huge improvement in every single aspect, but you don't have to take any risk at all, we take all the risk for you.

Yes Please! I'd like to improve my knowledge and profitability so please send me a beautifully-bound, prestige hardback copy of The KPI Book Second Edition so that I can get on with making more profit, more easily and more often.


To place your order for The KPI Book Second Edition,
click on the appropriate link below
to find the full instructions



Buy Now for delivery in the UK

Buy Now for delivery in Europe

Buy Now for delivery outside of Europe

 

Contact Insight Training by Telephoneor you can call the office during 10:00 - 16:00 GMT
0044 1384 371432

 

 

 
 

 

 

Insight Training & Development Limited
P O Box 1234, Stourbridge, England. DY8 2GE. Tel: 0044 1384 371432

Insight Training & Development Ltd. Home of Jeff Smith and The KPI Book