ultimate guide to understanding the
Key Performance Indicators of your business"
The Second Edition is coming soon
will be here soon
news is out, Jeff Smith has conducted a complete re-write
of The KPI Book to meet the needs of 2020 strategies and
most respected book in the Automotive Industry has been
re-written, upgraded and new KPI have been added to evolve
into a new book which become known as the Second Edition.
followed the success of the First Edition by keeping the
same trusted layout on each page so you can get the information
you want really quickly. Its also maintained all the original
KPI, but its much more than simply a Second Edition, it's
completely re-written with much more clarity and there's
also brand new KPI.
why is the second edition necessary?
what Jeff Smith has to say...
the financial crisis in 2008, the financial world as we
knew it changed forever. The automotive industry world-wide
was hit particularly hard during this time with vehicle
production shut down for weeks on end. Businesses found
it increasingly difficult to borrow money, banks were less
tolerant and many automotive businesses went bust.
were in the midst of a full scale paradigm shift and those
businesses who made it through knew that the rules of engagement
had to change if they were to survive in the future.
pressure was brought to bear on managers to be more responsible
for the funds with which they were entrusted; stock levels
must be reduced, credit control must be tightened and yet
sales and profitability still has to increase.
problem was that we didn't possess any tools to measure
these new demands on management and the current tools are
simply outdated. It felt to me like there was a huge void
and we needed something to illustrate the fusion between
profitability and the management of the funds in use.
recognising these new demands on managers, I developed a
new metric called "Operational Investment" and
with it a suite of new key performance indicators for the
Sales Department and the Parts Department which are much
smarter than those that were previously in use.
really big move forwards is to clear up all the confusion
surrounding "workshop efficiencies", I've included
new business models complete with graphics to demonstrate
clearly how the Service Department and Bodyshop KPI operate.
The efficiencies are cross-referenced which means for the
first time there's absolute clarity on all manufacturers
terminology and who uses which terms!
General Management I've included updates on Absorption,
Breakeven Volumes and Resorption to name but a few. The
Second Edition is a real major move forwards, I hope you
enjoyed using it just as much as I've enjoyed writing it."
your interest and get your privileges
the form below and we'll keep you updated on the exact release
This is the ONLY way we'll provide you with special offers
we may have for the launch
Special note to Apple users:
You need to use the Tab Key to move from one entry box to
the next; incredibly Apple have deleted the Tab Key from
the iPad keyboard! You will need use an external keyboard
or download a Tab Key App from iTunes. If
you still encounter problems with the registration form
whilst using Safari, please send the information requred
in an email to Jeff@Jeff-Smith.com
you can write to us at:
Training & Development Ltd
Publications Department (W)
P O Box 1234
you can call the office during normal office hours on:
0044 1384 371432
you want to know
how to make more profit and keep it...